Terms & Conditions

Appointment Confirmation:

Upon booking, an email confirmation will be sent to you immediately, and an SMS reminder will be dispatched 24 hours before your appointment. A late cancellation fee will be imposed if the appointment is cancelled within 48 hours of the scheduled time.

Reservation Fee Policy:

To secure all appointments, we require either a reservation fee or credit card details. Credit cards will only be charged in the case of late cancellations or no-shows, as per the cancellation fees outlined below. Specific treatments necessitate a reservation fee at the time of booking, which will be credited towards your appointment. Late cancellations or no-shows will forfeit this fee as a cancellation charge.

Reservation Fees:

Certain treatments will require a higher reservation fee.

Cancellation & No-Show Policy:

We value everyone's time and strive to provide an excellent experience for our clients. Hence, a minimum of 48 hours notice is required for rescheduling or cancelling appointments. Late cancellations or no-shows will incur a fee, with any reservation fee being forfeited.

Refund Policy:

No refunds are provided for change of mind or medical procedures including injectables and dermal treatments. Retail items may be refunded if they remain in original, unopened packaging.

Payment Procedures:

Payment is due on the day of the appointment, typically post-treatment. For higher-cost treatments, upfront payment may be required. Please note, gift cards are redeemable for in-clinic purchases only and not applicable for online store purchases.

Specials, Discounts, and Pricing:

We abide by laws governing the advertising of therapeutic goods and services, thus detailed discussions regarding products, ingredients, and treatment options will occur during consultations. All pricing, specials, and discounts are subject to change without notice and are to be discussed in-depth during consultations.

Minors, Children, Friends, and Pets:

Clients under 18 years are eligible only for dermal therapy treatments for specific conditions like acne, scarring, etc., with no cosmetic injectables being administered. Our clinic maintains a policy of not allowing children, pets, or accompanying persons in the treatment areas to maintain a safe and professional environment.

Indemnification:

You agree to indemnify and hold harmless Sante Skin Pty Ltd, and its affiliates from any claims, damages, or legal fees resulting from your breach of these Terms of Service or violation of any law or third-party rights.

Governing Law:

These Terms of Service are governed by the laws of Australia and any disputes will be resolved in accordance with the jurisdiction’s legal procedures.

Amendments to Terms of Service:

Updates or amendments to these Terms of Service will be posted on our website. It's your responsibility to review these terms periodically. Continued use of our services post amendments implies acceptance of the revised terms.

Contact Information:

For queries regarding these Terms of Service, contact us at rachel@santeskin.au.

Packages and Treatments:

Packages are non-transferable, non-refundable and are to be used within 12 months from the date of purchase.