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Privacy Policy

OVERVIEW

Sante Skin Pty Ltd (ABN: 86 664 819 014) (“Sante,” “we,” “our,” or “us”) prioritizes your privacy and the safeguarding of your personal data. We aim to clearly elucidate how we collect, store, share, and utilize your personal data, while also highlighting your rights and choices regarding the management of your personal data. This Privacy Policy (“Policy”) delves into these aspects in detail.

This Policy is applicable to all services, content, and materials offered by Sante (collectively, “Sante Services”). We may modify this Policy periodically, with the latest version accessible on our website.

AUSTRALIAN PRIVACY PRINCIPLES

Being an Australian enterprise, Sante adheres to the Australian Privacy Principles (APPs) as delineated in the Privacy Act 1988 (Cth) (“Act”). The APPs dictate the standards, rights, and obligations concerning personal information.

The Act describes personal information as information or an opinion about an identified or reasonably identifiable individual, regardless of the truthfulness or the form (material/non-material) of the information or opinion.

A copy of the APPs can be procured from the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au/privacy/australian-privacy-principles/.

DATA COLLECTION

We collect data from you to tailor our services to meet your unique needs.

Outlined below are the categories of personal data collected:

Upon registration/sign up for Sante Services:

  • User Data: Information provided by you or collected by us to facilitate the delivery of Sante Services, including full name, email address, phone number, birth date, gender, street address, and country.

Through your utilization of Sante Services:

  • Usage Data: Information collected as you access and/or use Sante Services, which may include the details mentioned in User Data.

Additional data you opt to provide for enhanced features/functionality:

  • Payment & Purchase Data: Certain data collected when you make a purchase, with specifics dependent on the product, service, and payment method, including name, address, postal code, email address, phone number, credit/debit card details, purchase and payment history, and mobile phone number.

Data collected from third-party sources:

  • Authentication Partners: Information imported from third-party platforms if you register or log into our services using their credentials.
  • Payment Partners: Data received from payment partners enabling invoice processing, payment processing, and delivery of purchased items.
  • Advertising Partners: Data, like cookie id, mobile device id, or email address, obtained from advertisers and advertising partners to enhance ad relevance and effectiveness.

DATA SOURCING

Primarily, your data is sourced via “cookies,” small data files stored on your device’s browser, assisting in tracking your visits and activity on Sante Skin’s website. Our cookies encompass the Google AdWords & Meta tracking cookie, enabling continuous ad display across various platforms.

You can manage cookie preferences within your browser settings, though blocking our cookies may affect your website experience.

DATA UTILIZATION

Below are the scenarios, legal bases, and data categories for data usage by Sante:

To provide and customize Sante Services:

  • Legal bases: Performance of a Contract, Legitimate Interest, and Consent.
  • Data categories: User Data, Usage Data, and Payment and Purchase Data.

To understand, troubleshoot, and rectify issues with Sante Services:

  • Legal bases: Performance of a Contract and Legitimate Interest.
  • Data categories: User Data, and Usage Data.

For service enhancement:

  • Legal bases: Performance of Legitimate Interest, and Consent.
  • Data categories: User Data, and Usage Data.

For marketing, promotion, and advertising:

  • Legal bases: Performance of Legitimate Interest, and Consent.
  • Data categories: User Data, and Usage Data.

To comply with legal requisites and respond to law enforcement requests:

  • Legal bases: Performance of Compliance with legal obligations, and Legitimate Interest.
  • Data categories: User Data, Usage Data, and Payment and Purchase Data.

And so on for the remaining sections. Your data is utilized for varied purposes including fraud detection, business planning, reporting, and to fulfill contractual obligations with third parties among others.

DATA SHARING

Your data may be shared with service providers, payment processors, advertising partners, law enforcement, potential business buyers, etc., under specific circumstances as detailed below.

DATA RETENTION & DELETION

We retain your data as long as necessary to provide Sante Services, comply with legal obligations, resolve disputes, and for essential business purposes. Upon request, we will erase your personal data unless legally mandated to retain certain information.

TRANSFER TO OTHER COUNTRIES

Your data may be shared globally as per this Policy, and may also be processed by third parties outside Australia, adhering to the APPs or with your consent.

LINKS

Our services may include third-party ads or links, whose privacy practices are outside our control. Interacting with such content is at your own risk.

DATA SECURITY

We employ reasonable measures to safeguard your data, though no system is foolproof. We advise using strong passwords, secure networks, and ensuring log out post usage to enhance security.

ACCESS TO PERSONAL DATA

You may access and correct your personal data held by us, as permitted by the APPs, by contacting us.

COMPLAINTS PROCEDURE

For privacy-related complaints, contact us as detailed below. We will review your complaint and may seek additional details to clarify your concerns. If warranted, corrective measures will be taken in consultation with you.

CHANGES TO THIS POLICY

Periodic changes to this Policy may occur. Material changes will be communicated to you as deemed appropriate, such as via email. Please review any such notifications attentively.

CONTACT US

For any queries regarding this Policy, contact us through the ‘Contact Us’ form on our website, email us at rachel@santeskin.au, or write to us at:

The Directors

307 South Tce,
Fremantle WA 6162